Privacy Policy

This privacy policy sets out how LGBT Foundation uses and protects any information that you give LGBT Foundation when you use this website.

LGBT Foundation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

LGBT Foundation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This updated policy is effective from 9th January 2009.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to our surveys

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about our services or other information which we think you may find interesting using the email address which you have provided.
  • From time to time if you have agreed to it either by completing a survey or contacting us directly, we may use your information to contact you about our services. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information which we gather that is stored in our cloud-based systems

Some data is handled and stored by a cloud based system Salesforce and may be stored outside of the EU.  Salesforce has been awarded TRUSTe's Privacy Seal signifying that their practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability, and choice regarding the collection and use of your personal information.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organisations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding LGF’s Privacy Statement or associated practices, please contact us here. If you are not satisfied with our response you can contact TRUSTe here. TRUSTe will then serve as a liaison to resolve your concerns. is also a certified licensee of the TRUSTe EU Safe Harbor Seal and abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce and the European Union. has certified that it adheres to the Safe Harbor Principles. For more information on the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework, including the Safe Harbor Principles, and to view the scope of's certification, please visit

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read our cookie policy in full here.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information to contact you about our services, you may change your mind at any time by writing to or emailing us at info@lgbt.oundation or using the form in the ‘Contact Us’ section of the website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Number 5, Richmond Street, Manchester M1 3HF.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy with regards to our LiveChat system

We use a piece of software called CometChat, connected to the registering system for our website. You must have a website account in order to access our LiveChat system. Only what you give as your first name will be disclosed publically while in the LiveChat environment.

The LGF takes your privacy seriously and takes every reasonable precaution to safeguard the personal information you supply. Your details will be stored as you provide them. They may be used by The LGF to send you information which you have opted to receive at the point of sign up or through discussion with one of our moderators in LiveChat. We will not send you unsolicited communications.

Except as provided above, The LGF will not provide your personal information to any third party without your prior consent; however, under certain extremely rare circumstances, such as the belief that you may be being physically harmed or admit to inflicting harm on another vulnerable person, may require the provision of information we hold to the Police. In order to maintain the integrity of our website and its users, The LGF will comply with any such legally binding request.

The LGF cannot guarantee your connection or interception of personal data disclosed during chat via the internet. The LGF is not responsible for any loss or damage you or others may suffer as a result of the loss of confidentiality of such information in transit.

If you have any questions regarding the privacy policy of The LGF or require any further information please send your request by email to info@lgbt.oundation.