Refer someone to our services

We know that many professionals, such as GPs, Social Workers and Support Workers, can find it hard to navigate the services available to the people they work with and can often feel overwhelmed with choice.

Our services delivery team

Lucy Rolfe
Lucy Rolfe
Rossella NicosiaRossella Nicosia Sophie BeerSophie Beer

Here at The LGF, we want to simply the process so that individuals can get the most out of what we offer, as well as having access to immediate support, should they need it.

Download the service-to-service referral form for health professionals

The Intake and Triage process utilises a simplified ‘Service-to-Service’ referral form, which professionals can use to refer someone into the LGBT Foundation. Rather than referring someone into a specific service, the new pathway can be used when you’re unsure of what service your client would benefit from most.

Who is the service aimed at?

  • The service is available to LGB&T people aged 16+
  • Those who need support but aren’t sure where to turn
  • Those who feel overwhelmed by their problems and need support with a number of different issues
  • Those who would like some help and guidance around understanding different services and what they offer

How do I access the service?

To refer someone to The LGF, simply complete the Service-to-Service Referral Form and return it to or return via post to Referrals, LGBT Foundation, Number 5 Richmond Street, Manchester M1 3HF.

This referral form doesn’t replace referral forms we use for Counselling, Befriending or LGBT Wellbeing Services. So if you’d prefer to use a specific form, we’re more than happy to accept it. 

Befriending Service application form
| Counselling Service application form | Wellbeing Clinic application form

Once we’ve received their application, we’ll be in touch with you to confirm receipt and explain next steps. The individual will then be offered an initial telephone assessment and if suitable, a support meeting where they’ll spend time with a worker, giving them a safe space in which to discuss their issues and draw up a support plan. At the end of the meeting, the worker will agree them, which services they would like to access and complete any necessary referral paperwork.

Who can I contact if I have a question?

For more information, call us on 0345 3 30 30 30 or email

About Befriending

Roberta, 39 rang the Helpline and spoke to someone regarding her recent relationship breakdown, and her need to make new social networks and gain confidence.

After a long chat, the Helpliner suggested she may benefit from a one to one chat with the Wellbeing Officer. After getting some brief details from her, they then referred her to the Intake service.

The Wellbeing Officer met with her, and helped Roberta identify what the next steps would be, as well as talking about potential barriers she may face (for example, having low self esteem, and low mood).

They talked about potential next steps, such as going to see her GP about her low mood, and potentially accessing one of the Womens’ groups. She also expressed the desire to give up smoking, so LGBT Foundation’s Smoking Cessation service was recommended to her.

A brief assessment was undertaken to deem whether Roberta was at risk of suicide or self harm – she did have brief thoughts, but it was assessed that Roberta was at low risk. Nevertheless, the Wellbeing Officer gave her some information about Crisis Services in the area, and emphasised again that a visit to her GP was potentially beneficial.

During the end of the assessment, Roberta, with the help and guidance of the Wellbeing Officer, created an ‘action plan’ – with all the information about what was covered, included next steps and practical information about local services (Crisis team, smoking cessation, LGBT Foundation groups). The Befriending service was spoken about too – but Roberta wanted to try to attend a group before she considered this.

Roberta left with a copy of her Action Plan – and a follow up call was arranged for around 3 weeks time.

We can offer up to 10 sessions with a volunteer befriender, who provides regular one to one contact to help with confidence, self-esteem and motivation, and can also support someone to seek social networks through other groups and organisations.

The Befriending service is aimed at those who identify as LGBT* or questioning over the age of 50, and who live in the Greater Manchester area, although we do welcome referrals from those aged 25 and over.

We can also offer this service over the telephone.

About our Counselling Service

Our Face to Face Counselling Service offers short term counselling of between six to twelve sessions.

LGBT Foundation has been providing a counselling service to the LGB&T community of the North West for well over a decade. We currently offer traditional talking therapies, relationship therapy and limited creative therapies.

Our Telephone Counselling service is for clients aged between 14 and 25 who live in the North West.

This is a free service and you will be offered 8 sessions lasting 40 minutes each with a qualified counsellor, these are likely to take place weekly and the counsellor will try to accommodate your availability.

This service is ideal for anyone who is unable to come to LGBT Foundation for face-to-face counselling or those who would feel more comfortable accessing the service over the phone.

Throughout your waiting time, we will try our best to check-in with you to provide an update on your waiting time and offer further support if needed.

About our Wellbeing Clinic

We have a mental health worker from Manchester’s Primary Care Mental Health Service running a weekly outreach mental health clinic at the LGBT Foundation every Friday.

This clinic is by appointment only.

To come along, you need to:

  • live in Manchester
  • be aged 16+
  • identify as lesbian, gay, bisexual or trans
  • are experiencing common mental health problems such as mild to moderate depression, anxiety, low mood and stress

What’s different about LGBT Foundation services?

Here's a few points from Lucy, our Wellbeing Manager, on how our services set us apart from the rest.

  • LGB&T specific services, tailored to the needs of our clients
  • Person-centred support which always aims to meet the needs of the service user, rather than expecting them to adapt their needs to suit our services
  • Managed, co-ordinated and delivered by a team of workers with significant expertise in supporting members of the LGB&T community. With experience of dealing with a wide range of issues, from housing to mental health problems
  • We deliver most face-to-face sessions from our dedicated Wellbeing Suite, which provides a safe and comfortable space for people when they’re feeling at their most vulnerable
  • The new Intake & Triage process was formed with our service users in mind. It’s a service that’s been developed in response to the changing needs of the people we support and now means we can provide more support to people, sooner.
  • We want people to get the most out of everything we offer, as well as helping them to understand the benefits of services delivered outside of LGBT Foundation. The new Intake & Triage process, not only gives people that much-needed space to open about their current problems, but also helps them to navigate what’s out there that could help. This could even include help from friends, partners or things they could so themselves, such as making manageable lifestyle changes.
  • When you access an LGBT Foundation service, we always try to tell you about how else we can help. For example, someone accessing Counselling can also use our Pop-In Service and Helpline should they need between sessions or while they wait for their first session.
  • "I also have the best team in the world and that’s what sets us apart from other services :-)",