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LGBT Foundation Intake and Triage Service

If you need some help but aren’t sure which service is best to use, our Intake and Triage Service provides information and support to help you get access to the services you need, as well as giving you the space to talk and receive some emotional support and guidance.

Click here for more information or download the application now and send it in to us by email to

Sometimes we can have all the will in the world to get up and try new things and meet different people, but it’s often our confidence that holds us back…

Experiences of isolation and loneliness can be due to a number of reasons. Having mental health issues, coming out of a relationship, feeling like you don’t have any social networks, being new to the area or just coming out can all be challenging barriers to being the person you want to be.

This is where the Befriending Service comes in. Regular one to one contact with a supportive befriender can help with confidence, self-esteem and motivation, and can also support you to seek social networks through other groups and organisations.

If you would like to apply for this service, or have any questions, please email or phone 0345 3 30 30 30.  You will be contacted shortly after and invited to come in for a chat.


Download the application form for our Befrienders service

We can offer between 4-8 session with a volunteer befriender, who can support you and guide you through difficult times.


Face to Face

‘The service is a real help in a very difficult area of a person’s private life.  I wasn’t sure how my story would be received, but I was delighted to find that I was accepted in the most non-judgemental was which gave me all the confidence I needed to take the first step towards my new life.  Thank you for offering the service.’ 
- Befriending service participant

The Befriending service is aimed at those who;

Identify as LGBT or questioning 

Aged over 25

Whether it’s just meeting up for a brew and a chat, attending a group together, or encouraging you to go it alone, our befrienders can help you to be the person you want to be, and challenge those negative thoughts we all have from time to time.

We’ll refund your travel expenses and provide money for activities as well, whether that’s for theatre tickets, entry to a group, or just for a cup of tea and a slice of cake!

Telephone Befriending

Telephone Befriending is for people who;

·         Identify as LGBT or questioning

·         Over the age of 50

·         Manchester residents only.

This service is ideal for anyone who is unable to come into the city centre for face to face befriending or those who would feel more comfortable accessing the service over the phone. If you are eligible for Telephone Befriending, you could also mix telephone sessions with face to face sessions. 

A project of the Manchester Reducing Social Isolation & Loneliness in Older People programme 2014-16.  Grant funding from North, Central & South Manchester NHS Clinical Commissioning Groups in partnership with Age Friendly Manchester.  Managed by Macc.
Further information at





Making new friendships can be a difficult process for all of us, and sometimes it can be intimidating to get out there and meet new people, Befriending can encourage you to do this, and maybe inspire you to take up a new hobby you have always wanted to do…

Manchester City Council