Helpline and Email advice

Email support

You can email the helpline anytime at and we will reply to you within 10 working days.

If you feel you need immediate support then please try calling our helpline on 0345 3 30 30 30 

Email us at or ask us a question using the form below.

Message us for support

Is email confidential?

Yes.  The helpline abides by and adheres to the Helplines Partnership Quality Standards.

Operators have regular supervision and your call or email may be discussed there. Confidentiality will be broken if you disclose intent of harming yourself or others (including children) or if you disclose intent of committing a serious criminal offence.