Safeguarding and Confidentiality

Here at LGBT Foundation, we strive to provide a variety of services to a very high standard as expected by all our service users. We have a statutory duty of care to safeguard children, young people and at risk adults who attend a service or come into contact with any of the functions of the organisation. Safeguarding is a proactive approach; looking at preventative action and protecting people from abuse and neglect. As well as taking actions to prevent abuse and other forms of harm, we also have a duty to act when we believe that someone is being harmed, or is at risk.

When you access one of our services, our confidentiality policy will be explained to you, along with the circumstances where we may need to break confidentiality and share information with another agency, in order to protect you or someone else who may be at risk from harm.

We also have the following named safeguarding leads at LGBT Foundation, who are responsible for ensuring we deal with concerns raised in the most professional, efficient and respectful way, as well as ensuring our practices are in line with national best practice:

Lucy Lamb Rachel Waterman Rossella Nicosia
Safeguarding Lead
Lucy Lamb - Assistant Director of Services
Deputy Safeguarding Lead
Rachel Waterman - Director of Operations
Safeguarding Officer
Rossella Nicosia - Mental Health Lead

If you would like to ask us about confidentiality or safeguarding, or if you would like to concerns about yourself or someone else then you can contact us on 0345 3 30 30 30 (10am - 10pm Monday – Friday, 10am - 6pm Saturdays) or email (please note that these contact details are not to be used in emergencies if you, or someone else is in immediate danger then you should contact 999).

You can also report concerns to the local Safeguarding Contact Centre on 0161 234 5001 (24 hours/7 days a week). You can request copies of our Confidentiality, Safeguarding, Child Protection and Adults at Risk Policies using the same contact details.